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“We are all patients.” No, you’re not.

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In some circles, there appears to be little interest in hearing the patient voice at conferences or elsewhere. Many experts who work in health care - either as providers, administrators or entrepreneurs - defend this exclusionary practice by insisting that, after all, "We are all patients" at some time or other in our lives. That insistence immediately tells you something important about the makers of such statements, namely: they are NOT patients.

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